We are open Monday to Wednesday, from 9:30am to 5pm, Thursday and Friday, until 6pm, and on Saturday, from 9:30am to 2pm. If you prefer to set an appointment to deal with banking requests that might need more time, feel free to speak with your branch team.
We have eight conveniently located branches in the GTA and also offer access to up to 5,225 ding free® ATMs across the country.
General inquiries or to schedule an appointment
What are my branch hours?
How do I activate my new card?
Once you receive your card in the mail, visit us in branch to activate your card unless you requested a personalized card. In that case, you will receive another mailer and can use the information included in it at any ATM.
What are the current rates at MGI Financial Inc?
See our Rates page for an updated list of mortgage, credit card, bank account and savings account rates.
What happens if I get a suspicious email or text from MGI Financial Inc?
MGI Financial Inc will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please call yoru branch team to report it. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.
How do I order new cheques?
You can now order cheques within Online Banking.
- First, click My Accounts.
- Next, select your bank account, then click Order Cheques.
Follow the prompts to submit your order.
What do I do if I have a concern or complaint?
We aim to do the very best for our members each and every day. Sometimes though we may not get it quite right. In those rare cases, feedback is important and will always help us do better.
If you have a concern or a complaint, we commit to resolving it as soon as possible in a fair and transparent manner. Please follow these steps as outlined in our FAQs page.
If you have a concern or a complaint, we commit to resolving it as soon as possible in a fair and transparent manner. Please follow these steps as outlined in our FAQs page.
Contact us
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